Order Fulfillment Analyst

Company Description

PILMICO FOODS CORPORATION, the food and agribusiness subsidiary of Aboitiz Equity Ventures, is considered as one of the largest flour milling companies in the Philippines. We are primarily engaged in the manufacture of wheat flour and wheat by-products and have been ranked among the top three domestic flour producers in terms of sales.

We import both soft and hard wheat, the primary raw material for our products, from the United States and Canada. All our flour products are fortified with Vitamin A and Iron, and certified with Halal and Sangkap Pinoy seal. Through our Research and Training facilities located in Luzon and Mindanao, we also offer technical services and bakery trainings to meet the needs of our stakeholders.

Our products are distributed all over Philippines through distributors and dealers. We have also expanded the reach of our flour products to the ASEAN region, exporting to countries like: Vietnam, Thailand, Malaysia, Myanmar and Hongkong.

True to our brand promise of being Partners for Growth, we advance our business and communities by providing business solutions and building partnerships for growth.

Job Description

The Order Management Analyst serves as the primary point of contact and advocate for customers’ orders and is responsible for the optimization of orders while driving total fulfillment.

• Responsible for understanding and evaluating order exceptions (if any), working directly with customers and operations (Supply Chain & Production) to quickly resolve issues within the sales order life cycle (customer PO to SO conversion) across all fulfillment channels.
• An integral part of the team by providing data around Perfect Order Fulfillment (POF) and volume patterns that will aid in decision making to ensure that product support and delivery conforms to customer and quality standards ensuring daily on time delivery to end customers.
• Tasked with resolving sales order exceptions and escalated customer inquiries related to the status of shipments, cancellations and expediting of orders.
• You will apply data analysis and process mapping to find solutions with our cross functional partners with the goal of reducing past due orders, clearing accounts receivable and providing operational support & efficiency for our organization.
• In this seat you will help drive optimal fulfillment activities from order induction through delivery and post delivery support that will yield a level of service that aspires to be Customer Obsessed.
  
  

Qualifications

Education:

• Associate degree in Business, Finance, Supply Chain, Procurement or related field
  
  

Experience

• 1-3 years Customer Operations, Supply Chain, Customer Service , Order Management or Order Fulfillment experience.
  
  

Licenses

• Training and/or certifications related to Customer Service/Experience is a plus
  
  

Other Requirements

• Project Management
• Business Process Management
  
  

Additional Information

• Ability to prioritize and has attention to detail, thorough in completing work tasks
• Has great focus on accuracy, completeness, and value-add for assigned tasks which leads to providing excellent customer experience
• High aptitude for learning and champion in effective collaboration
• Excellent interpersonal and communication skills - verbal and written are required.
• Deadline oriented and ability to multi-tasks
• Independent / flexible problem solver
• Customer service focused personality
• Excellent written and oral communication skills
• Proficient computer software and data processing skills (MS Excel, Gsheet, Power BI, Oracle)
• Must be hard working and analytical