Operations Utility Coordinator
Poplar Homes
Date: 1 week ago
City: Davao
Contract type: Full time
Position
The Operations Utility Coordinator will report to one of the unified team leaders or equivalent
The Operations Utility Coordinator is responsible for managing all aspects of utility transfers for move-ins and move-outs, addressing utility issues during the property management stage, and ensuring smooth operations related to utility services
This role involves close collaboration with the Accounting Utility Coordinator, Property Managers (PMs), Portfolio Managers (POMs), TURN team, residents, and property owners (if only necessary) throughout the property management cycle
Duties & Responsibilities
The responsibilities of Operations Utility Coordinator include but are not limited to:
Utility Transfers Management
Coordinate and manage the transfer of utility services (electricity, water, gas, etc.) for move-ins and move-outs
Ensure timely activation and deactivation of utility services to avoid any service interruptions
Maintain detailed records of utility transfer transactions and ensure all relevant stakeholders are informed
Utility Issues Resolution
Address and resolve utility-related issues during the property management stage, including billing discrepancies, service interruptions, and maintenance needs
Liaise with utility providers to troubleshoot and resolve issues efficiently
Act as the primary point of contact for residents and POM/PM regarding utility concerns
Collaboration and Communication
Work closely with the Accounting Utility Coordinator to reconcile utility bills and ensure accurate financial records
Communicate effectively with PMs, POMs, LEASING ADMINS, and the TURN team to coordinate utility services during property turnovers
Provide regular updates to POM/PM and residents on utility-related matters
Process Improvement
Identify and implement process improvements to enhance the efficiency of utility management
Develop and maintain standard operating procedures (SOPs) for utility transfers and issue resolution
Data Management and Reporting
Maintain accurate and up-to-date records of all utility transactions and communications
Customer Service
Provide exceptional customer service to residents, addressing their utility-related inquiries and concerns promptly
Qualifications
> Minimum of 2 years of experience in property management, utility coordination, or a related role
> Strong organizational and multitasking skills with attention to detail
> Excellent communication and interpersonal skills
> Proficiency in property management software and Microsoft Office Suite
> Problem-solving abilities and a proactive approach to managing issues
> Ability to work independently and as part of a team
> Game to work full time in the Office, Night Shift, and Graveyard Shift
Compensation And Benefits
> Php 25,00.00 Salary Package
> Php 2,000.00 Travel Allowance
> Php 100,000.00 Coverage In-House HMO First-Day of Employment
> Free Mental Health Wellness with our Resident Psychologist
> 2 Free Meals by our Company Chef
> Paid Team and Company events
> Paid VLs and SLs
> Career Growth
The Operations Utility Coordinator will report to one of the unified team leaders or equivalent
The Operations Utility Coordinator is responsible for managing all aspects of utility transfers for move-ins and move-outs, addressing utility issues during the property management stage, and ensuring smooth operations related to utility services
This role involves close collaboration with the Accounting Utility Coordinator, Property Managers (PMs), Portfolio Managers (POMs), TURN team, residents, and property owners (if only necessary) throughout the property management cycle
Duties & Responsibilities
The responsibilities of Operations Utility Coordinator include but are not limited to:
Utility Transfers Management
Coordinate and manage the transfer of utility services (electricity, water, gas, etc.) for move-ins and move-outs
Ensure timely activation and deactivation of utility services to avoid any service interruptions
Maintain detailed records of utility transfer transactions and ensure all relevant stakeholders are informed
Utility Issues Resolution
Address and resolve utility-related issues during the property management stage, including billing discrepancies, service interruptions, and maintenance needs
Liaise with utility providers to troubleshoot and resolve issues efficiently
Act as the primary point of contact for residents and POM/PM regarding utility concerns
Collaboration and Communication
Work closely with the Accounting Utility Coordinator to reconcile utility bills and ensure accurate financial records
Communicate effectively with PMs, POMs, LEASING ADMINS, and the TURN team to coordinate utility services during property turnovers
Provide regular updates to POM/PM and residents on utility-related matters
Process Improvement
Identify and implement process improvements to enhance the efficiency of utility management
Develop and maintain standard operating procedures (SOPs) for utility transfers and issue resolution
Data Management and Reporting
Maintain accurate and up-to-date records of all utility transactions and communications
Customer Service
Provide exceptional customer service to residents, addressing their utility-related inquiries and concerns promptly
Qualifications
> Minimum of 2 years of experience in property management, utility coordination, or a related role
> Strong organizational and multitasking skills with attention to detail
> Excellent communication and interpersonal skills
> Proficiency in property management software and Microsoft Office Suite
> Problem-solving abilities and a proactive approach to managing issues
> Ability to work independently and as part of a team
> Game to work full time in the Office, Night Shift, and Graveyard Shift
Compensation And Benefits
> Php 25,00.00 Salary Package
> Php 2,000.00 Travel Allowance
> Php 100,000.00 Coverage In-House HMO First-Day of Employment
> Free Mental Health Wellness with our Resident Psychologist
> 2 Free Meals by our Company Chef
> Paid Team and Company events
> Paid VLs and SLs
> Career Growth
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