Operations Technical Lead

As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our operations support engagement. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.

Tasks

• Technical Leadership:
• Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
• Validate that all necessary documentation, training, and support resources are in place prior to service activation.
• Develop and initiate technical documentation and procedures.
• Collaborate with other teams to identify and implement process improvements.
• Technical Expertise:
• Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
• Possess a deep understanding of technology required to assigned engagements.
• Diagnose and resolve complex technical issues. Able to resolve and teach bug fixes.
• Provide technical guidance and troubleshooting support for complex issues.
• Incident Management:
• Lead incident technical discussion, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
• Service Level Agreement (SLA) Management:
• Closely coordinate with SLM to ensure adherence to SLAs for service availability, response times, and resolution times.
• Continuous Improvement:
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
• Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
• Collaborate with development teams to ensure smooth integration of new features and applications.

Qualifications

• Strong background in Operations Support.
• 5+ years of experience working with Databricks or similar data platforms.
• Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
• Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
• Proven ability to lead and motivate a team of technical professionals.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Offer

• Stable employment. On the market since 2008, 1200+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Modern office equipment. Purchased for you or available to borrow, depending on your location.
• Great Place to Work Certified Employer in the Philippines.