Operations Team Leader for Pasig - Urgent Hiring

Summary

The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps. They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.

Requirements:

• At least 1 year TL experience
• Experience in handling an E-Commerce account is a plus
• Must be amenable to work on site in Bridgetowne
• Must be amenable to work in graveyard shift schedule
• Must be amenable to start ASAP

Benefits:

• HMO for VXI Employees
• Up to 3 Free HMO for Dependents*
• Leave Credits
• Leave Conversion
• Pay for Performance Incentive*
• Annual Merit Increase