Operations Team Lead – Client Accounts | Quezon City | Remote
OpsArmy Careers
Date: 7 hours ago
City: Quezon City
Contract type: Full time
Remote
Operations Team Lead – Client Accounts
Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application
About The Role
We are looking for an Operations Team Lead – Client Accounts to manage the day-to-day performance of talent assigned to client accounts while maintaining strong, consistent client communication.
This role is ideal for experienced team leads or supervisors who have worked in BPO or outsourcing environments and are comfortable handling people management alongside client-facing responsibilities. Youll ensure tasks stay on track, standards are met, and both clients and team members feel supported.
Key Responsibilities
Position Type: Full-Time
Location: Remote
Apply here: https://operationsarmy.com/application
About The Role
We are looking for an Operations Team Lead – Client Accounts to manage the day-to-day performance of talent assigned to client accounts while maintaining strong, consistent client communication.
This role is ideal for experienced team leads or supervisors who have worked in BPO or outsourcing environments and are comfortable handling people management alongside client-facing responsibilities. Youll ensure tasks stay on track, standards are met, and both clients and team members feel supported.
Key Responsibilities
- Lead and support talent assigned to client accounts
- Provide ongoing coaching and performance guidance
- Monitor productivity, attendance, and quality standards
- Serve as an operational point of contact for client updates
- Track deliverables and manage task flow across accounts
- Support onboarding and workflow changes
- Resolve issues between clients and talent objectively
- Escalate risks and blockers when needed
- Experience as a Team Lead, Supervisor, or SME in BPO or ops
- Experience managing people and daily performance
- Exposure to client-facing communication
- Strong organization and multitasking skills
- Calm, solutions-focused approach to problem-solving
How to apply
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