Operations Support Coordinator

Canon Australia


Date: 1 week ago
City: Taguig
Contract type: Contractor
Essential Duties:

Customer Service

  • Action [email protected] on daily basis and within agreed SLA time frames;
  • Raise Manual Tax Invoices as required;
  • Assist with issue resolution and ensure that any unresolved issues are escalated as appropriate within the agreed timeframes
  • Respond to and resolve customer issues and enquiries within an appropriate time frame.
  • Respond to and support Canon’s nationwide sales team.
  • Respond to and support canon dealer queries / regional partners.
  • Assist in issue resolution and ensure any unresolved issues are escalated to the Team Leader within agreed time frames.
  • Provide settlement quotes
  • Customer expiry letters
  • Realtime Administration Processing
  • Liaise with the relevant internal departments / teams to support
  • Risk and Compliance Officer for arrears analysis and reporting.
  • Assist in generating certain reports as directed or assigned;
  • Liaise with relevant key stakeholders to ensure contracts are effectively maintained and accurate customer data are recorded within Realtime to meet customer requirements;
  • Process adjusting journals for contracts in Realtime as directed or assigned;
  • Process contract finalization in Realtime as directed or assigned;
  • Assist with electronic filing.
  • Reconciliation of selected GL balance sheet accounts (Optional)
  • Monitor Exception Reports to update system with contract expiry and other general maintenance.

Qualifications:

  • Bachelor’s / College Degree
  • At least 2 years of working experience in the related field
  • Excellent system and process knowledge
  • Excellent customer service and communications skills
  • High level of accuracy, superior attention to detail and a strong work ethic
  • Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
  • Excellent time management and prioritization skills
  • Experience in Back-End lending operations or customer Service teams
  • Ability to work independently and also as part of a wider team

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Brand Assistant (Optical/Eyewear)

TapTalent.ai, Taguig
3 days ago
We're Hiring: Brand Assistant (Optical/Eyewear)! We are looking for a dynamic and detail-oriented Brand Assistant to support our marketing initiatives in the optical and eyewear sector. The ideal candidate will possess a keen eye for design, strong organizational skills, and a passion for brand development. Location: Taguig, Philippines Work Mode: Work From Office Role: Brand Assistant (Optical/Eyewear)What You'll Do Assist...

Store Head

Walter Mart Supermarket Inc., Taguig
3 days ago
WalterMart’s vision and mission is simple: to make HAPPY CUSTOMERS, develop GREAT PEOPLE, and become a GREAT COMPANY.Armed with years of strong retail experience, WalterMart Supermarket is now one of the major players in Philippines’ retail industry. WalterMart continues to expand its market share with a network of 47 stores across Metro Manila, Cavite, Laguna, Batangas, Rizal, Quezon, Bulacan, Tarlac,...

Section Head, Correspondence Management

RCBC, Taguig
6 days ago
Job Summary Responsible in handling consumer loans correspondences and notices.How will you contribute? Monitoring of correspondences for completeness, accuracy and delivery within the standard turnaround time. Improve delivery of correspondences by securing updated contact details, clean up etc. Oversee the day to day activities of the section specially on the delivery of requests for Bank Certifications. What will make you...