Operations Support Associate - Non Voice (On-site)

About the Job

Are you passionate about investigating, analyzing and talking to people? Do you thrive in a collaborative and innovative work environment? We are looking for exceptional individuals to join our Operations Support team at goFLUENT and be part of something extraordinary!

Communicate and connect with our trainers, learners and learning consultants from all over the world as an Operations Support Associate. Work in a fast-paced, multicultural environment, and act as a first line of customer support that provides top-notch service for our users, and ensures a seamless experience for both trainer and learner during their lesson.

What You'll Do:

• Offer the learner, and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
• Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
• Monitor lessons and internal tools 24/7.
• Be an expert and ensure a smooth communication with our internal clients.
• Support our learning consultants abroad during their offline hours or in case of emergency.

What We Are Looking For:

• One previous successful experience as a Customer/Technical Support
• Bachelors/College Degree in any field
• Internet savvy and proficient in MS Excel, Google Sheets, Google Docs, and Open Office
• Process-oriented and have keen attention to detail
• Impressive analytical and problem solving skills
• Outstanding communication skills, both orally and written
• Open to work onsite and on graveyard shift in Eastwood Libis, Quezon City

What We Offer:

• Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
• Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
• The opportunity to learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/