Operations Supervisor - Healthcare Call Center
Med-Metrix
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Experience these exceptional benefits when you join Med-Metrix!
The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training.
Duties And Responsibilities
- 8-Hour Shifts, Fixed Weekends Off
- Day 1 HMO with 2 of your dependents covered for FREE
- Medical Cash Allowance
- Rice Allowance
- Clothing Allowance
- Free Lunch Daily
- Paid Time Off
- Training and Staff Development
- Employee Engagement Activities
- Opportunities for Internal Mobility
The Operations Supervisor, Healthcare Call Center is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training.
Duties And Responsibilities
- Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
- Perform weekly QA review of their team’s work
- Weekly review of staff productivity reports
- Provide weekly staff productivity updates to the AR Analyst
- Provide assistance/resolution to external and internal client inquiries
- Prepares and maintains reports or logs as required
- Maintain a current working knowledge of all healthcare related issues and regulations
- Identifies issues and works with the manager and director to get them resolved
- Provide training, monitoring and feedback as well as disciplinary action as necessary
- Maintain a professional attitude
- Maintain confidentiality at all times
- Monitors their teams attendance and PTO usage
- Other duties as assigned by their management team
- Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
- Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team
- Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion
- Must have at least 1 year leadership or supervisory experience and 3+ years experience in a hospital business office setting or similar setting
- Experience in Hospital/Facility billing and Home Infusion billing
- Ability to work well individually and in a team environment
- Must be reliable, responsible, goal oriented and flexible
- Excellent interpersonal, communication and organizational skills
- Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients
- Work Setup: Fully Onsite
- Work Schedule: M-F 9PM - 6AM (Night Shift)
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
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