Operations Sr Manager for Financial Tech Program

Telus international Phil


Date: 2 weeks ago
City: Makati City
Contract type: Full time

Overview:

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary interface of clients and maintains cordial and effective working relationships with them. Ensures the achievement of KPI's and metrics through proactive management of the operations teams and active coordination with various support teams. Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving.

Minimum Qualifications for the post:

  • Graduate of a Bachelor's Degree
  • At least 2 years of Operations Sr Manager experience in a Financial Campaign program
  • Headcount span of 300 (minimum)
  • Knowledgeable in profit & loss and management of gross margin
  • Amenable to work on site in a Mid Shift schedule.

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