Operations Specialist (Load & Shop)

Overview:

The Operations Specialist must have the ability to think analytically, communicate effectively, and execute efficiently (while maintaining focus on quality). The responsibilities of the Operations Specialist are inclusive of monitoring and control of day-to-day, process improvement and support activities under Load & Shop Operations. The key attributes/skills needed to succeed in the role are keen attention to detail, resourcefulness, problem-solving abilities, and leadership (in terms of project management and leading a team of project staff as needed).

What you will do:

• Lead for all admin, process, and support activities under Load and Shop Operations
• Create and lead monthly service demand synthesis activity to identify what services are required by the Business.
• Drive traction on large issues
• Monitor overall performance of services and provide timely communication around issues and opportunities
• Ensure service-related documentation is accurate and kept up-to-date at all times.
• Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures.
• Provide an effective on-call response service, as appropriate, supplemented by appropriately qualified team members as required.
• Ensure effective Business / Product (Dev and Eng’g) transition to Operations.

What we are looking for:

• BS Business Administration, or similar
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Excellent interpersonal skills.
• EXPERIENCE in Developing reports, assembling and analyzing data
• Presenting reports and providing strategic insights to management
• Providing general leadership, guidance, and support to team members in order to collaborate, develop plans and reach team and individual goals.