Operations Specialist

Job Description

The Ops Generalist plays a key role in supporting general business operations by performing a variety of administrative tasks. This role provides assistance across multiple functions within the Administrative Services department and contributes to the smooth execution of day-to-day operations. The ideal candidate is an entry-level professional with foundational knowledge of administrative practices, gained through a college or university degree or equivalent work experience.

Key Responsibilities

• Process legal documents (e.g., court opinions, agency decisions, bankruptcy filings) ensuring they meet content and formatting standards.
• Verify that documents are complete, accurate, and ready for online publication in accordance with Lexis guidelines and deadlines.
• Monitor queues and systems to track document status and ensure timely delivery.
• Identify and escalate any issues related to document quality, completeness, or access.
• Collaborate with team members and supervisors to meet daily and weekly content targets.
• Maintain accurate records of processing activity and report progress as required.
• Follow documented workflows and standard operating procedures (SOPs) for content operations.
  
  

Qualifications

• Must be a bachelor's degree holder
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
• Ability to work with deadlines
• Has great attention to detail
• Bachelor’s degree or equivalent in any field
• Excellent English oral and written communication skills
• At least 1-2 years BPO/shared service or relevant experience
• Fresh graduates can be accommodated depending on communication skills and behavioral aspect
• Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule