Operations Senior Lead (Planning & Strategy)

Overview:

The Operations Senior Lead will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solutions. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be doing:

• Checking and validation of partner information and documents
• Enhanced due diligence (if applicable)
• Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.)
• Creation of partner accounts across various platforms
• Post-validation of partner information, documents, and other requirements as needed
• Updating of all relevant trackers for reporting purposes
• After-sales customer servicing and processing of requests
• Proactive and accurate monitoring of Service Level Agreements (SLAs)
• Process improvements and collaboration with cross-functional teams for product and process automation
• Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
• Initiative process improvements and collaboration with cross-functional teams for product and process automation
• Manage people or direct subordinates, be it an organic hire or project hire

What we are looking for:

• Graduate of any 4-year business course
• With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding and/or account provisioning
• Has excellent written, oral communication and presentation skills
• Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
• Possesses a keen eye for detail
• Comfortable working with numbers and able to generate insightful and accurate reports
• Highly adaptable and flexible, able to work within a group or as an individual contributor