Operations Quality & Standards Coordinator I

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

DEPARTMENT SUMMARY

• Manages Audience Measurement’s operational aspects including Panel Recruitment, Relationship Management and Operational Support, Television and Advertising Events, Consumer Insights, Consumer Measurement, and Radio Measurement.
  
  

Position Summary

• Delivers operational activities (including data encoding, processing, and quality control) with minimal supervision to ensure timely, effective and efficient process execution.
  
  

Key Responsibilities

Operations

• Check Weekly Data and Validate Zero Viewing
• Consolidate and reporting of Subject for Non-compliance to be given to Panel Telecallers
• Consolidate and reporting of Shewhart Panels to be given to Panel Telecallers
• Consolidation, tracking and analyzation of panels with Non-Track Activity (NTA) and Non-Broadcast
• Provide enhancement, innovation and updating of Panel operations processes (Panel Audit and ES checklist\Forms etc)
• Perform UBO Reports Unmatched Analysis
• Performs Validation, Checking and Presentation of Business unit projects, testing and for implementation.
• Runs and Analyze Periodic In-tab levels for Overnight Data and Identify Reasons for below or above thresholds
• Facilitate newly implemented SNOW Ticketing System. Performs Training and Refreshers
• Highly knowledgeable on Looker Studio Dashboarding and Python and Other Google applications.
• Performs automation on different Panel Operations Databases and the like.
  
  

Administration

• Ensures that performance management is set
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
• Drive the Nielsen values through the implementation of relevant organizational initiatives that build on employee commitment
  
  

KEY STAKEHOLDERS & INTERFACE

Internal

• Regional and Local Leads
• Corporate Functions including Finance and Human Resources
• General Associates
  
  

Qualifications

EXPERIENCES & QUALIFICATIONS

• Graduate with any Business Bachelors Degree
• 2 years work experience in Data analysis, advanced knowledge in Looker studio and python.
• Advance in Google applications, particularly Slide and Sheet.
  
  

Competencies & Skills

• Should have a strong written and verbal skills in English
• Meticulous with strong attention to detail;
• Team player with the ability to enable and encourage others within the team
• Analytical and logical reasoning skills
• Result oriented, working with the end in mind;
• Resilient, persuasive and self motivated
• High-level accuracy and attention to detail
• Strong interpersonal skills with a collaborative mindset to work well with others
• Ability to read and forecast data base on trends, and behavior
• Strong comprehension skills and Passive
• Ability to multitask even with little supervision
• Treat Quality as highest priority with Integrity
  
  

Additional Information

KEY PERFORMANCE INDICATORS / MEASURES

• Delivery of operational activities
  
  

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