Operations & Partnerships Manager

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

About The Role

As the Operations & Partnerships Manager, you will lead Hive Health’s HMO entity’s provider network strategy, driving acquisition, engagement, and retention of healthcare provider. This role is critical to ensuring Hive Health-HPPI maintains a competitive, high-quality provider network that meets member needs and supports company growth. You will oversee a team managing network expansion, contracting, credentialing, compliance, and provider support, while working cross-functionally with Finance, Product, Growth, and Medical Operations teams to deliver seamless outcomes. This leadership position requires both strategic foresight and hands-on execution. You will represent Hive to external providers and partners while ensuring strong internal alignment across teams.

Responsibilities

• Own and execute Hive’s provider network strategy, aligning growth and service goals with business objectives
• Build and manage strong, collaborative relationships with hospitals, clinics, and physicians to ensure provider engagement and retention
• Lead negotiations and contract management, securing competitive agreements that comply with regulatory and company standards
• Supervise and develop the provider relations team, ensuring effective workload management, skills development, and performance tracking
• Oversee provider lifecycle processes including network growth, accreditation, credentialing, compliance, and support
• Resolve escalated provider concerns related to claims, payments, and operations, coordinating with internal teams to drive solutions
• Monitor and report on network KPIs such as geographic coverage, provider satisfaction, utilization, and cost efficiency
• Drive continuous improvement in provider experience, operational workflows, and overall network performance
• Collaborate cross-functionally with Finance, Product, Growth, and Medical Operations teams to support company-wide objectives
  
  

Qualifications

• Bachelor’s degree in business, management, healthcare, or a related field
• At least 3-5 years of experience in operations, account management, partnerships, business development, or a leadership role in a fast-paced environment
• Strong negotiation and relationship management skills, with experience handling contracts or agreements preferred
• Proven ability to lead and develop high-performing teams
• Comfortable working with data and using systems or tools to track performance and drive improvements
• Excellent communication and stakeholder management skills, with the ability to work across teams and with external partners
  
  

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.

Grow with us – mentorship, career development, and learning opportunities to help you thrive.

Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.