Operations Manager (With Healthcare Experience)

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

• Review and analyze program performance to determine program needs
• Approve personnel activities concerning hiring, training, development, and performance management
• Provide written performance appraisals
• Act, when necessary, as a problem-solving escalation point for Supervisors and front-line RAs
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
• Identify and oversee program/problem resolution
• Maximize potential of subordinates through coaching, development, and effective performance management methods
• Track client issues and maintains client correspondence and issue resolution
• Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved

We are looking for someone who has:

• Solid call center work experience in the healthcare space.
• Superior customer service to both internal and external clients.
• Exceptional, professional communication skills both written and verbal; and can work well with people.
• The ability to create and effectively present information and processes to internal and external teams.
• Strong experience in developing and maintaining key professional customer relationships
• Strong problem-solving skills.