Operations Manager for Shared Services Logistics
WHR Global Consulting
Date: 1 week ago
City: Pasig City
Contract type: Full time
OPERATIONS MANAGEMENT FOR SHARED SERVICES LOGISTICS
LOCATION: Pasig
SETUP: Onsite, Day Shift
Job Summary
The Operations Manager is responsible in the overall planning, delivery, and execution of origin and destination processes in Global Business Services – Philippines based on migrated tasks. This position requires strong leadership as he/she will manage team supervisors and leaders, analysts and document representatives and provide strategic directions and guidance to consistently achieve service level agreement (SLA), operational excellence, and overall business requirements. He/she maintains close collaboration and partnership with key stakeholders from region and/or local country offices towards process standardization, optimization, automation and issue resolution. This position reports to Centre Head of GBS Philippines.
Qualifications
LOCATION: Pasig
SETUP: Onsite, Day Shift
Job Summary
The Operations Manager is responsible in the overall planning, delivery, and execution of origin and destination processes in Global Business Services – Philippines based on migrated tasks. This position requires strong leadership as he/she will manage team supervisors and leaders, analysts and document representatives and provide strategic directions and guidance to consistently achieve service level agreement (SLA), operational excellence, and overall business requirements. He/she maintains close collaboration and partnership with key stakeholders from region and/or local country offices towards process standardization, optimization, automation and issue resolution. This position reports to Centre Head of GBS Philippines.
Qualifications
- Must have at least 5 years in the supply chain and logistics industry in an international setting such as freight forwarding.
- Must have at least 3 years working experience in a shared services environment for operations.
- Strong understanding of import and export, as well as other facets of supply chain such as warehouse management, customs brokerage, and trucking services.
- Bachelor’s Degree holder.
- Must have experience managing at least 50 team members.
- Strong analytical and stakeholder management.
- Able to understand daily operations and done QA coaching.
- Has done 2-3 full project implementations or process migrations as a lead manager.
- Customer oriented with ability to establish strong relationships and interact effectively with customers and stakeholders at various levels
- Excellent interpersonal, communication and presentation skills
- Above average English proficiency
- Possesses Customer Service mindset and passion for service excellence
- Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
- Good knowledge of shipping business and process
- Strategic and drives entrepreneurial mindset. Proven ability to contribute to strategic plans, transform them i-into projects & initiatives, prioritize and implement them.
- Process driven and process detailed. Ability to deep dive into processes and perform root cause analysis
- Proficiency in Windows and Microsoft office
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