Operations Manager - FCC

Qualifications

• Bachelor’s degree in operations management or related field.
• +3 years of experience in a leadership or supervisory role, preferably in a BPO or call center environment (Healthcare, RCM Domain, Prior Authorization)
• Strong coordination skills, with the ability to work across multiple departments and manage campaign needs.
• Strong analytical skills, particularly in reviewing data and reports to assess team and agent performance.
• Ability to address behavioral and performance issues through CAF and DPF issuance, and lead corrective action plans (PIP)
• Ability to build consensus and relationships amongst managers, partners, and employees.
• Strong attention to detail, ensuring adherence to operational forms, processes, and program KPIs.
• Flexibility on schedule and shift hours
• Amenable to work in Cubao Quezon City
  
  

Responsibilities

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Empower team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Create a pleasant working environment that inspires the team.
  
  

Eligibility For Internal Candidates

• Open to all 5M / 6M level to all LOB
• Must be a regular employee or at least 6 months tenure in current role
• Consistently meets or higher rating in the past performance review or scorecard
• No active and ongoing cases or consequence management
  
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
  
  

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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