Operations Manager / Client Experience Manager | MOA, PAsay
MicroSourcing
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Client Experience Manager
Location: MOA, Pasay
Work setup & shift: Onsite
Why join MicroSourcing?
You'll Have
As a Client Experience Manager, you will:
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Client Experience Manager
Location: MOA, Pasay
Work setup & shift: Onsite
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Client Experience Manager, you will:
- Implements the Single POC structure and helps oversee the day to day running of the accounts.
- Manages a group of Supervisors and Specialists and continuously provides performance update and management through monthly coaching sessions, team meetings and biannual performance reviews.
- Ensures MicroSourcing’s adherence to its contractual obligations by reviewing the clients’ MSAs and SOWs on a regular basis. Spearhead contract renewals as applicable.
- Creates lasting business relationships through regular client meetings and quarterly surveys.
- Forecasts hiring and expansion requirements of clients. Coordinates with the Supervisors and the Recruitment Team for monitoring and completion.
Non-negotiables
- Bachelor's degree
- Previous experience as an Operations Manager or Client Experience Manager
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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