Operations Manager - Cebu

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Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Summary of Responsibilities:

• Manages a team of first-line supervisors (Coaches) who, in turn, supervise day-to-day operations for a team of Associates performing customer care or technical support functions for our clients.
• Primary responsibility for Coach training, development and leadership to ensure Associate and client satisfaction in meeting designated performance goals.
• Ensures client and corporate goals (service, quality, contribution) and financial, metric and Associate satisfaction goals are met.
• Provides leadership and management to Associates. Provides training and development opportunities for supervisory team.
• Coaches and mentors team supervisors.
• Regularly conducts Coach team meetings.
• Supervises multiple teams for one or more clients.