Operations Manager
Probe Group
Date: 7 hours ago
City: Quezon City
Contract type: Full time
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Job Description
Job Summary:
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the
implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports.
Duties And Responsibilities
Oversee and direct activities of a number of LOBs along with all Team Leaders and staff
Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
Manage Circle Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
Responsible for regular and often daily interaction with all the company departments,
campaigns and the whole management team.
Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele ervice, problem resolution and the like.
Develop individual & team goals and implement plans to carry out objectives.
Ensure compliance with all established policies and procedures
Guide Circle Leaders in meeting team and individual goals
Ensure delivery of Client KPIs Target including day to day service level, customer experience, quality measures and compliance measures
Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
Qualifications And Key Competencies
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Back to search results
Previous job Next job
Job Description
Job Summary:
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. Coordinate all organization’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the
implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports.
Duties And Responsibilities
Oversee and direct activities of a number of LOBs along with all Team Leaders and staff
Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
Manage Circle Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
Responsible for regular and often daily interaction with all the company departments,
campaigns and the whole management team.
Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele ervice, problem resolution and the like.
Develop individual & team goals and implement plans to carry out objectives.
Ensure compliance with all established policies and procedures
Guide Circle Leaders in meeting team and individual goals
Ensure delivery of Client KPIs Target including day to day service level, customer experience, quality measures and compliance measures
Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
Qualifications And Key Competencies
- Proven work experience as Operations Manager
- Preferably with Telco Sales experience
- Adequate knowledge of organisational effectiveness and operations management
- Essential Experience/Skills and Extreme call center management experience is essential to be a success in this role
- Budget development and oversight experience
- Familiarity with business and financial principles and practices
- Amenable to work in Eastwood, Quezon City
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs
You'll receive updates once a week
Enter Email address (Required)
Failure!
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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