OPERATIONS MANAGER

About The Role

Were hiring a proactive, organized, and tech-savvy Operations Manager to take full ownership of the day-to-day operations of The Inflam Blueprint a 6-week, expert-led online program that supports people with autoimmune inflammatory conditions.

This is not a support role its a central operations role. You will be responsible for running the entire program backend: from Kajabi setup and email automations to live call logistics, participant support, and asset updates. Youll also coordinate directly with the health coach and guest experts, manage Zoom calls, edit video recordings in Descript, and handle basic Canva updates to program resources.

You will be the only team member responsible for administration and delivery. The experts teach but you make everything else happen.

About The Inflam Blueprint

The Inflam Blueprint is a premium online course that brings together rheumatologists, psychologists, dietitians, and other health experts to deliver evidence-based support for people with autoimmune conditions. Each 6-week cohort includes:

• Weekly pre-recorded lessons in Kajabi
• Live Zoom workshops with a health coach (every week)
• Downloadable PDF workbooks and tools
• A private community space
• Automated email sequences
• Participant surveys and feedback collection
• The program is already built and we have already run the first cohort youll be executing the delivery and managing improvements for future cohorts.
  
  
  

Key Responsibilities

• End-to-End Program Operations
• Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
• Manage the weekly content drip and communications
• Handle participant enrollment, tagging, survey tracking, and progress reporting
• Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
• Live Call Support & Group Coordination
• Coordinate weekly group calls with the health coach, including planning the format and flow
• Set up Zoom links, send reminders, manage recordings and post-call uploads
• Attend and administer all live Zoom sessions:
• Admit participants from the waiting room
• Handle breakout room assignments and timing
• Monitor chat, technical issues, and support participant needs
• Flag follow-up tasks from calls
• Video & Resource Management
• Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
• Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
• Organize and maintain all assets in Google Drive
• Participant Support & Community Management
• Answer emails and community messages with professionalism and empathy
• Direct clients to the resources that answer their question
• Monitor engagement and flag drop-offs or disengaged participants- followup with them.
• Admin, QA, and Continuous Improvement
• Regularly test and maintain program links, automations, and lesson sequencing
• Keep SOPs up to date and improve processes over time
• Suggest improvements based on participant feedback and operational bottlenecks
• Collecting testimonials from participants
• Updating the website with testimonials and other edits
  
  
  

Ideal Candidate Profile

Required Skills

• 3+ years of experience managing operations for online programs, courses, or memberships
• Strong Kajabi experience (or similar LMS)
• Confident using:
• Descript (video editing)
• Canva (design updates)
• Zoom (hosting and breakout room admin)Google Workspace, Typeform
• Stripe (basic billing/admin)
• Excellent English (spoken and written)
• Extremely organized, with proven ability to manage time-sensitive weekly workflows
  
  
  

Nice to Have

• Familiar with an email management system, Klaviyo, Zapier, or Notion
• Background in health or wellness, or experience working alongside clinicians or coaches
• Comfortable handling both customer support and live event logistics
• Independent and comfortable running a program without constant oversight
• Soft Skills
• Calm under pressure, especially during live calls
• Warm, respectful, and clear communicator
• Values precision, accuracy, and documentation
• Self-directed, proactive, and dependable
• Solution-oriented mindset with a willingness to improve systems
  
  
  

Work Structure & Compensation

Location: Remote (Philippines-based)

Timezone: Must overlap with NZ business hours for key meetings and live calls

Start Date: ASAP (ideally within 23 weeks)