Operations Manager

Majorel


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Job Requirements

  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including remote customer service.
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
  • Performed in a distribution center, product returns/repair center, or field walk-in customer service facility
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
  • Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
  • Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
  • Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.

Experience

  • At least 1 year of managing operations in a call center environment
  • Experience in a leadership role in a large contact center setting with extensive client and senior management interface.

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