Operations Manager
TapTalent.ai
Date: 9 hours ago
City: Quezon City
Contract type: Full time
Job Requirements
- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including remote customer service.
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
- Performed in a distribution center, product returns/repair center, or field walk-in customer service facility
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
- Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
- Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
- Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
- Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
- Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.
- At least 1 year of managing operations in a call center environment
- Experience in a leadership role in a large contact center setting with extensive client and senior management interface.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Specialist
ArtJohnley Enterprises,
Quezon City
1 day ago
Job Title: Marketing StaffProspecting & Lead ConversionJob SummaryThe Marketing Staff will be responsible for identifying potential clients, initiating contact, and nurturing leads through the conversion funnel to achieve company sales targets. This role requires strong communication skills, strategic thinking, a proactive attitude, and the ability to follow through until a quotation is converted into an order.Key Responsibilities Prospecting & Lead...
Call Center Representative Agent- With or No Experience Needed
Caldwell Communications,
Quezon City
1 day ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...
Email Chat Support - Nonvoice/Voice - Weekends Off
Caldwell Communications,
Quezon City
1 day ago
For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and ProgramsJob Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and...