Operations Manager

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Job Description

Duties and Responsibilities:

• Oversee and direct the activities of a number of LOBs along with all Team Leaders and staff
• Responsible for a wide spectrum of duty and must be able to multitask with ease and proficiency
• Manage Team Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
• Responsible for regular and often daily interaction will all the company
  
  

departments, campaigns and the whole management team.

• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual & team goals and implement plans to carry out objectives.
• Ensure compliance with all established policies and procedures
  
  

Qualifications

• At least 1 year of experience as an Operations Manager
• Open for Team Leaders with 2 years of experience
• Amenable to work in Global One, Eastwood
  
  

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