Operations Manager

Virtual Staffing Solutions


Date: 1 day ago
City: Tacloban
Contract type: Full time

Operations Manager


We are seeking an experienced Operations Manager to lead our Telco BPO team, overseeing service delivery, process optimization, and performance management. This role ensures efficient operations, high-quality customer experience, and compliance with industry standards.


Key Responsibilities

  • Lead Telco BPO operations, ensuring efficiency and service quality.
  • Oversee process optimization and performance management.
  • Ensure compliance with industry standards and regulations.
  • Drive customer experience improvements and operational excellence.
  • Manage team performance and develop key operational strategies.
  • Implement best practices to enhance productivity and service delivery.



Skills, Knowledge, and Expertise

  • 2+ years in a managerial role overseeing Telco BPO operations.
  • Expertise in telecom processes, customer service, and technical support.
  • Proven success in team management, performance optimization, and client satisfaction.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Strong attention to detail and service quality.


Perks and Benefits when you join VSS:


  • HMO Day 1
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Restaurant Manager - Marasbaras

Jollibee Group, Tacloban
1 day ago
Title: Restaurant Manager - MarasbarasShort DescriptionThe Restaurant Manager is responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store’s adherence to operating systems and standards and compliance to all government requirements.Job QualificationsBachelor’s Degree preferably of Food, Hotel and Restaurant...

Data Engineer - Business Intelligence Developer

Rocket Clicks, Tacloban
1 week ago
About Rocket ClicksMissionAccelerate growth for innovative businesses through CMO-level revenue strategies.VisionLegacy & Impact1,000 Revenue Barriers SurpassedCulture & Team1,000 PPF Goals AchievedFinancial Outcome$35MM in Revenue at 20% EBITDAValuesBeliefProactive - We create change rather than reacting to it. We anticipate future opportunities and act to address them in advance. Disciplined - We stay committed to our tasks and goals, not straying despite...

RELATIONSHIP MANAGER ( TACLOBAN CITY)

Bank of the Philippine Islands (BPI), Tacloban
2 weeks ago
The Relationship Manager shall be responsible in managing the needs of the large and middle market corporate clients including but not limited to local conglomerates and multinational corporations.Responsibilities Portfolio Management Revenue and Income Growth Customer Care Loan Negotiation, Documentation, and Administration Monitoring Loan Portfolio Credit Quality People Management Qualifications College graduate preferably with a degree in business-related discipline such as...