Operations Manager
Cobden & Carter International
Date: 1 week ago
City: Pasig City
Contract type: Full time
Type of employment: Direct and Full Time
Location: Pasig | Onsite
Schedule: Shifting Schedule
Qualifications:
Location: Pasig | Onsite
Schedule: Shifting Schedule
Qualifications:
- Graduate of Any 4-year course
- Work experience in the same or related role for at least 3 years
- Preferred exposure in the multinational BPO / Call Center industry
- Six Sigma Certification is an advantage
- Technical Software Account
- Should have handled multiple support channels - Voice, Email, and Chat
- Must have experience in backlogs management
- Tech Support background as an operations Manager is a plus
- International Airline Account
- Should be highly analytical with forecasting and scheduling skills.
- Experience in handling a Travel account as an operations Manager is a plus.
- Shared (Multiple Accounts)
- Have experience in launching an account
- Highly analytical and should have excellent RCA skills
- Strong decision-making skills
- Background in handling solar power and home appliance accounts are a plus
- Develop and improve coaching skills of all leaders
- Manage escalated transactions from clients/customers/team members
- Review, plan and update leave requests from all levels
- Update team members on process and policies changes rolled out by client
- Participate/Organize weekly meetings on project updates
- Complete the needs of reporting such as Operations Health Check, EWS Process & its Analysis
- etc.
- Able to compute profit and loss of the project
- Address and manage attrition consistently and continuously discuss the progress and ways to
- improve with Operations
- Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of
- expectations etc. for further improvements
- Prepare, develop and present projects performances to client
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