Operations Coordinator - Customer Service

Discover your 100% YOU with MicroSourcing!

Position: Operations Coordinator - Inbound

Location: MoA, Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

Assist Senders in booking and managing delivery jobs.

• Handle inbound calls from Runners needing assistance with job-related issues, app navigation, or procedural clarifications.
• Respond to comments or queries submitted via the support section or chat channels in a timely and professional manner.
• Log, track, and resolve issues raised by Runners during live runs, escalating when necessary.
• Coordinate with internal teams such as Dispatch and Customer Support to ensure Runner concerns are addressed promptly.
• Assist Runners with troubleshooting delivery issues, delays, or updates related to job assignments.
• Monitor communications and provide guidance in a clear, simple, and supportive manner.
• Record key notes, interactions, and resolutions in the system for tracking and performance purposes.
  
  

Provide feedback on recurring issues and suggest improvements to enhance the Runner experience and internal workflows.

What You Need

• Strong verbal and written English communication skills.
• Previous experience in customer service, inbound support, or logistics-related roles.
• Able to manage time effectively and prioritize tasks during peak communication periods.
• Ability to explain processes clearly and patiently to users with varying levels of technical
• understanding.
• Capable of maintaining professionalism and problem-solving under pressure.
• Friendly, solution-oriented mindset when dealing with Customers and colleagues.
• Bachelor’s degree is preferred but not essential if supported by relevant work experience.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply