Operations Coordinator

About PlanOmatic:

PlanOmatic provides quality photography, floor plans and 3D to the Single-Family Rental industry with speed and at scale, nationwide. With a network of photographers across the US, PlanOmatic serves property management companies and single-family rental owners/operators. As a client-centric company, PlanOmatic offers integrations and business intelligence for its partners to streamline their operations and marketing workflow. With a mission to show 1 million people their home for the first time, PlanOmatic continuously improves its solutions to lead innovation in the real estate industry.

• Inc. 5000 honoree for fastest-growing privately held companies in the U.S in 2015, 2016, 2017 and 2018.
• Denver Business Journal Small Business (20-29 employees) Award Winner in 2016.
• Colorado Companies to Watch honoree in 2018.
• HousingWire Tech100 Real Estate honoree in 2020.
  
  

PlanOmatic's culture is centered around creating a safe and supportive environment at work. We continuously provide and invest in platforms for employee-led initiatives focused on Health & Wellness, Diversity & Inclusion, Sustainability, and Philanthropy to encourage our team to continue to grow personally and professionally.

We are a place where BIPOC, women, members of the LGBTQ+ community, and other marginalized groups are celebrated. We are proud of the inclusive working space we have created for all of our staff. Our company will always be committed to fostering an environment of diversity, equity, inclusion, and belonging.

About the Position:

PlanOmatic is looking for an Operations Coordinator to provide high-level operational support for our internal team. This role is cross-functional with the potential to be client facing at times (for ad-hoc Client Support needs).

The ideal candidate is detail-oriented, highly organized, and committed to delivering exceptional client experience while also providing strong support and partnership to our internal team.

Reports to: Operations

Schedule: Wednesday - Sunday, 10am - 7pm Mountain Time (USA)

Role Structure: This is a remote opportunity - available only in the Philippines.

Role Description & Responsibilities |

• Operational Support - Provide day-to-day operational support for our internal team, spending the majority of the day-to-day focusing on scheduling, onsite assistance for our photographers, order accuracy, and order issue resolution.
• Process Optimization - Consistently look for new ways to improve and drive process efficiencies.
• PlanOtech Support - Collaborate with the PlanOtech Management team to provide strong onsite support for PlanOtechs (our photographers) in the field.
• Client Support - Manage and respond to client inquiries via various support channels (inbox, chat, phone, etc), providing timely and exceptional support.
• Special Projects - As a member of our Operations team, you may be asked to jump into special projects that come across our plate.
• Innovation & Workflow Automation - The concept of making processes more streamlined is something you're used to. If you see that something can improve, you advocate for it.
  
  

Qualifications |

• Fluency in English, both verbal and written.
• Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 10am - 7pm.
• Consistent access to high speed internet and reliable equipment (laptop with a working camera and audio).
• Strong problem solving and communication skills.
• Strong sense of urgency and proactivity.
• Prior experience working in a client facing role.
• Ability to multitask and manage priorities in a fast-paced environment.
• Detail-oriented with a proactive approach to client support.
• Familiarity utilizing project management platforms (ClickUp, Asana, Monday.com, etc) is a plus.
  
  

Interview Process

• 30-minute call with Head of People
• 1-hour interview with Operations Lead and Head of People
• 45-minute interview with Director of Client Success & Operations Manager
  
  

PlanOmatic's Benefits | Our company wouldn't be what we are without our people. We pledge to continuously believe in our people and invest in our talent. This starts with our unique and supportive company culture, competitive base salaries, and is continued with our other benefits:

• A culture that supports and celebrates a healthy work life balance for everyone
• 6 sick days per year
• 12 paid holidays and 20 days of PTO annually
• Celebrate and be celebrated with PlanOmatic peers through our Bonusly rewards program
• PlanOmatic complies with all local and national laws and regulations in the Philippines, ensuring fair employment practices and statutory benefits for all employees.