Operations Associate – Sales & Client Success Focus
Growth Troops
Date: 18 hours ago
City: Quezon City
Contract type: Full time
Remote
Remote | PST Overlap | 2+ Years Experience | Digital Services
Support sales. Streamline onboarding. Drive client success.
We’re looking for a sharp, proactive Operations Associate with experience in sales or account management, especially within website development services for U.S.-based clients. In this role, you’ll work closely with the CEO and play a key role in keeping our pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one.
What You’ll Do:
Support sales. Streamline onboarding. Drive client success.
We’re looking for a sharp, proactive Operations Associate with experience in sales or account management, especially within website development services for U.S.-based clients. In this role, you’ll work closely with the CEO and play a key role in keeping our pipeline moving, aligning sales and delivery teams, and ensuring clients have a great experience from day one.
What You’ll Do:
- Support sales operations through CRM management, pipeline tracking, and process documentation
- Coordinate client onboarding and ensure smooth handoffs between sales and delivery
- Assist in preparing quotes, proposals, and contracts for web development projects
- Provide operational support to the CEO—reports, task prioritization, and special projects
- Communicate across global teams to maintain timelines and expectations
- Propose workflow improvements that enhance client experience and operational efficiency
- 2+ years in operations, account management, or sales
- Direct experience in web development or digital services for U.S. clients
- Strong communication skills and the ability to interact with senior stakeholders
- Proficiency with tools like HubSpot, Google Workspace, Trello, Slack, and Notion
- Self-starter mindset with comfort in fast-paced, remote environments
- Bonus: Experience in client success or bilingual communication
- 100% remote work with flexible hours and California-based leadership
- Make an immediate impact on client satisfaction and sales efficiency
- Join a globally distributed, high-performance team
- Be part of a growing company that values initiative and results
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