Operations Associate - OSSO

Filinvest Development Corporation


Date: 3 weeks ago
City: Bulacan
Contract type: Full time
FILINVEST COMPANY: FILINVEST LAND INC.

POSITION: OPERATIONS ASSOCIATE - OSSO

JOB SUMMARY:

The Operations Associate - OSSO's primary responsibilities are:

  • to assist and coordinates inquiries, follow-ups, and/or complaints of walk-in clients,
  • liaises with internal and external unit in-charge to provide accurate information,
  • policy & processes implementation anchored by necessary skills & competencies,
  • accepts and reviews the documents and all requirements submitted for tagging


QUALIFICATIONS:

  • Graduate of Bachelor's Degree in any business-related course such as Marketing, Management, Finance, Hotel and Restaurant Management.
  • Preferably at least 1-year work experience in Real Estate Industry. Work experience in any customer service oriented industry is also acceptable. Fresh graduates are welcome to apply.
  • Willing to relocate/commute, and to be assigned at FLI Bulacan Office.
  • Willing to do field works.


DUTIES AND RESPONSIBILITIES:

  • Assists walk-in clients (whose accounts are existing/booked) regarding their specific concerns whether they may be inquiries, requests, follow ups, and/or complaints.
  • Monitors all buyers' requests and complaintes resolutions.
  • Reviews and evaluates submitted documents for tagging and for booking
  • Ensures the consistency, completeness and correctness of the date in each of the documents submitted
  • Accepts and do work list coming from other teams as a support
  • Prepares and submits daily reports such as productivity report.
  • Expected to support activities that Team Leader and/or Department Head assign to the OSSO Associate within one's capacity.
  • Maintains a professional image that is representative of FLI's quality service when serving clients.
  • Maintains the cleanliness, orderliness, and queue length within the assigned service areas/lounges
  • Attends to Open House and other Sales Activities


Competencies and Skills Required:

  • With good Communication Skills (Oral and Written Communication)
  • High sense of responsibility and urgency in dealing with external and internal clients
  • Has the ability to assess a situation, seek multiple perspectives, and gather more information if necessary and can immediately identify key/critically important issues which should be addressed and or coordinated/escalated to the Proper Person/unit.
  • Can express ideas clearly and can communicate to all type of persons.
  • Can work independently and identify potentially more effective methods of work operation.
  • Can manage time effectively and can make appropriate decisions following the company policy.
  • Can accurately review the documents for booking.
  • Person with integrity
  • Self-disciplined

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