Operations Associate

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The Operations Associate will be responsible for the daily back-office tasks of products under Payments.

• Performs accurate daily reconciliation and settlement of assigned products.
• In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA.
• Monitors and manages business partner’s performance according to SLA; Immediate escalation of problems and other concerns to OPS Lead and external partners.
• Assist in steering process improvement and implementation that will drive the business forward and improve customer experience.
• Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners to ensure timely resolution and delivery of excellent customer experience.
• Support the Operations Lead in daily operational requirements
• Perform all other support duties as may be required from time to time.
• Contribute to product innovation and improvement of operational processes
• Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle

Must haves

• Bachelor's Degree in Accountancy or other related courses
• Candidates with relevant experience in payments/funds in digital finance products are preferred
• Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products
• Background in Reconciliation, Settlement, and Transaction issue management are preferred
• Well-developed customer relations skills
• Preferably with partner relations background
• Familiarity with bank products, processes, and jargon
• Good interpersonal, verbal, and written communication skills
• Willing to work on special weekends and holidays
• Attention to detail and analytical thinking