Operations Analyst

We’re looking for an Operations Analyst to join our Insurance Operations team at MBPS. In this role, you will handle a wide variety of transactions under Policy Admin Services. Your responsibilities include processing data entry for simple to complex financial transactions such as payments and disbursements, updating licenses and appointments, indexing documents, and providing day‑to‑day administrative support for both internal and external customers.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit

• Attain Mastery of Business Unit Policies governing the transactions being processed

• Report all system issues that may affect the operations

• Such other duties and functions as assigned by Operations Management

Required Qualifications:

• At least 1 year data/BPO experience as a requirement. For undergraduate, with 2 years of data/BPO experience

• Basic knowledge with MS office applications (Word, Excel, Powerpoint)

• Knowledge of browsers and relevant computer applications. Exhibits good navigation skills

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement