Operational Excellence Officer (Process & Technology)
Jollibee Group
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Title: Operational Excellence Officer (Process & Technology)
The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.
Responsibilities
The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.
Responsibilities
- Implementation and Training
- Support and drive the implementation of procurement technology solutions (new or enhancements), including requirements gathering, testing, and deployment.
- Develop (with third-party resources) and deliver training programs for internal and external stakeholders on the use of procurement technology tools.
- Create (with third-party resources) and maintain user documentation and training materials.
- System Administration and Maintenance
- Manage the functional end of procurement technology systems, including source-to-contract and e-procurement platforms, and supplier relationship management (SRM) tools.
- Oversee system configurations, updates, and troubleshooting to ensure optimal performance.
- Support monitoring of system performance and identify areas for improvement.
- Data Management and Analysis
- Ensure data accuracy and integrity within procurement technology systems.
- Generate reports and dashboards to provide insights into procurement performance and identify trends.
- Analyze procurement data to identify opportunities for process improvements.
- Stakeholder Collaboration
- Collaborate with BT and third-party resources to ensure seamless integration of procurement technology solutions.
- Act as a liaison between the procurement team and procurement technology vendors.
- Communicate effectively with internal and external stakeholders (system users) to address technology-related concerns or requirements and provide support.
- Vendor Management
- Assist in the evaluation and selection of procurement technology vendors.
- Assist in monitoring vendor performance and ensuring compliance with service level agreements (SLAs).
- Process Improvement
- Identify and recommend opportunities to improve procurement processes through the use of technology.
- Lead/support process improvement initiatives and ensure alignment with best practices.
- Document and update procurement technology-related processes.
- Graduate of Bachelor’s degree in Engineering, Economics, or Accounting.
- Has at least 3-5 years of experience in process improvement and technology implementation projects.
- Experience with Ivalua, SAP Ariba, SAP S/4HANA, Coupa, or GEP is an advantage.
- Good command of English language; can communicate well with other divisions and departments, contractors and suppliers.
- Able to do in-depth cost analysis and to weigh advantages/disadvantages of given transactions.
- Able to make quick, objective and logical decisions on matters relating to the quality, quantity, price and timing of purchases in the best interest of the company.
- Willing to be assigned in Ortigas, Pasig (hybrid set-up).
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