Operational Excellence Lead - Continuous Improvement (EMEA)

myGwork - LGBTQ+ Business Community


Date: 2 weeks ago
City: Taguig
Contract type: Full time
This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

The candidate is expected to Improve, Change, and Transform existing Business Operations by:

  • Performing a detailed study/ assessment of Business Operations End to End (Client, Vendor, People, Process, Technology) and determines areas for change and improvement.
  • Developing Business Cases that are approved by the Business sponsor that will include:
    • Actions/ solutions required to change and improve the Business Operations
    • Linking actions/ solutions to very specific $ savings and C-Sat improvement metrics
  • Developing a roadmap and plan to deliver change and improvement as per the Business Plan.
  • Developing solutions to implement change and improvement within the Business Operations.
  • Developing reporting to track the impact ($ Savings) of the change and transformation.
  • Working closely with the Business Operations Leaders to embed Operational Excellence (frameworks, tools, practices, etc.) across the business to help Improve Service Delivery, Reduce Cost and Improve Capability
Key Deliverables

  • Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over/ underservicing
  • Map the Service Delivery Operation – End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
  • Minimize process complexity and variation, Standardize Operational activities
  • Assess existing Operational processes to determine % automation potential’, recommend very specific changes to the existing Operational activities to help increase ‘automation readiness’
  • Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver ‘efficiencies’
  • Ensure the WTW Op-Ex methodology, tools, and thinking are embedded into the operation and applied accurately and consistently
  • Publish learnings post each initiative to enrich the Op-Ex intellectual capital in the organisation
  • Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimise the success of Op-Ex deployments
  • Setup Quality and Knowledge Management frameworks to support Operational sustainability

Qualifications

The Requirements:

  • Degree from premier institutes
  • Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP
  • Business Management Degree from premier institutes preferred

Knowledge/ Skills/ Experience

  • Minimum 15+ years of work experience as a Business Change, Transformation, and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, and E-commerce
  • Excellent Communication (written and verbal) and Presentation skills
  • Solid Program and Project management skills
  • Working knowledge of Robotics Process Automation tools
  • Solid Client Relationship Management and Stakeholder Management skills

WTW is an Equal Opportunity Employer

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