Operational Excellence Consultant

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

Job Description

We’re looking for an Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to be involved in the design and delivery of transformative change centered around the themes of Digitization, Risk Management and Customer Centricity. Working with a broad group of professionals across the organization, the role provides process improvement expertise to support those key initiatives

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities

• Conducting process discovery & walkthrough sessions for operational and/or support processes gathering adequate information and data to support the project objectives validating information and data used for developing project deliverables.
• Identifying process and/or performance gaps and opportunities
• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
• Supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects
• Build good working relationships with project stakeholders.
• Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
  
  

Note

This is an individual contributor role.

Qualifications

• Must be Bachelor's degree holder College/University graduate
• Must have 3-5 years' experience working in process or performance improvement teams, project management.
• Has experience in using Power BI, Tableau, Power Apps, Power Automate
• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellowbelt Certified Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.).
• At least 3 years' experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc.
• Familiarity with Agile Mindset & Frameworks (i.e., Scrum)
• Strong negotiation and conflict resolution skills
• Ability to develop high quality project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
• Excellent communication skills (verbal and written)
  
  

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid