Operation Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources
  
  

Job Description

We’re looking for an Operation Specialist (L5) to join our team at MBPS. In this role, you will be responsible for providing operational support to the functional areas within the operations department. The operational support consists of special assignments, small project work, business analysis, and support execution of initiatives. The role supports execution of key strategic initiatives and projects.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities

• Understand at a detailed level objective of strategic initiatives/projects
• Clearly state desired outcome of work assignment
• Analyze data/processes to support desired outcome of strategic initiative/project
• Act as liaison between the business and systems areas
• Influence and negotiate with others to meet deadlines
• Identify key stakeholders and contributors to support initiatives/projects
• Facilitate work assignments, deadlines, and follow up
• Report on progress/status of initiatives/projects to team members and management
• Writes, builds, and/or edits presentations
• Present regular updates to management
• Perform analysis of objective to determine workload requirements
• Perform analyst work to support completion of initiative/project
• Provide operational support to internal and external customers
• Support development of onshore and offshore associates as Subject Matter Expert
• Analyze and solve complex processing issues
• Analyze and solve complex escalated cases involving management as needed
  
  

Qualifications

• 3-5 years’ experience in business analysis/requirements development supporting small to medium initiatives/projects
• University Degree in Finance or Business
• Preferred - Agile Experience – Proficiency in drafting user stories with clear solution criteria
• Knowledge of testing procedures, case development and expected results
• Insurance experience preferred
• 1-3+ years of investment or relevant business experience, preferably in investment operations or investment research.
• Strong analytic skills and an ability to quickly synthesize large volumes of information.
• Strong written and verbal communication skills.
• Ability of work independently and on multiple projects simultaneously.
• Understanding of accounting and performance standards around valuations including ASC Topic 820, IFRS 13, and the GIPS Valuation Principles.
  
  

Work Hours: Amenability to work on US Eastern standard time: 8:00 PM - 5:00 AM (PHT)

Work Arrangement: Amenability to work on a Hybrid Work arrangement (3X onsite, 2X WFH)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid