Onsite B2B Collections Specialist (Project-Based)

About Penbrothers:

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client:

Our Client is an expense, travel management, accounts payable, and payments solutions company trusted by more than 12 million professionals, including CFOs and finance teams, travel managers, and business travelers. More than 20,000 organizations in 120 countries, from Global 2000 corporations and small-medium businesses, to public sector agencies and nonprofits, count on them to manage expenses with ease, providing user-friendly tools and personalized support.

About the Role:

Our client seeks a Collection Specialist who will play a key role in supporting the Collections team by effectively managing and recovering outstanding B2B accounts from global customers. This project-based position requires a highly motivated and results-oriented individual with excellent communication and negotiation skills. The Specialist will work closely with the Collections Manager and team members to achieve successful recovery and maintain positive customer relationships.

What you'll do:

• Manage a portfolio of B2B accounts with outstanding balances, proactively contacting customers to collect overdue payments.
• Conduct thorough credit checks and risk assessments to identify potential collection challenges.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Escalate complex cases to the Collections Manager for further intervention.
• Accurately track and document collection activities and customer interactions.
• Adhere to strict data privacy and security guidelines.
• Maintain a professional and positive demeanor when interacting with customers.
  
  
  

What you bring:

• At least 3-4 years of experience in B2B collections, preferably in a global context.
• Strong understanding of credit and collection principles and practices.
• Excellent communication and negotiation skills, resilient, and gets things done.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in using collection software and tools.
• Able to work in a fast-paced, deadline-driven environment.
• Knowledge of international collection regulations and best practices is a plus.