Online Order Support VA

Join TalentPop App as a Brand Concierge - Online Order Support VA!

At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you!

We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we’d love to meet you!

What You’ll Do

• Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
• Act as the voice of the brand, ensuring all customer interactions reflect the company’s identity, tone, and values.
• Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
• Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
• Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
• Share insights and trends with the internal team to continually improve the customer experience and brand representation.
  
  

What We’re Looking For

• 1+ year of experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
• Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
• Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
• Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
• Strong organizational skills and attention to detail.
• Comfortable working remotely and independently in a fast-paced environment.
  
  

Why Join TalentPop App?

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• Health and dental insurance to support your well-being.
• Performance and recognition bonuses to celebrate your contributions.
• 100% permanent work-from-home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for career growth.
  
  

Technical Requirements

• Personally-owned PC or laptop with at least an Intel Core i5 processor or equivalent (e.g., AMD Ryzen 5)
• Minimum internet speed of 20 Mbps for both upload and download
  
  

When applying, kindly include the application code BCS in the application form — it helps us review your application faster!

Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App!