Online Booking Specialist - Chat/Email - Hotel and Flight Booking
Orbit Teleservices
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
We are looking for experienced Online Assistants to join our Hotel Reservation team. In this role, you will assist customers via chat and email with hotel bookings, changes, and inquiries. If you have at least 6 months of BPO or customer service experience and are a high school graduate, this is a great opportunity to grow your career while enjoying a Monday to Friday schedule with weekends off.
Key Responsibilities
Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
Provide accurate and timely information about room availability, pricing, and policies.
Ensure high-quality customer service in all written interactions.
Record and update customer information and reservation details in internal systems.
Follow all company guidelines for quality and compliance.
Qualifications
High school graduate (K-12 or Old Curriculum).
Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
Excellent written English communication skills.
Strong attention to detail and customer-focused attitude.
Proficient in computer use and typing.
Willing to work onsite and on shifting schedules (weekends off).
What We Offer
Weekends off (Monday to Friday schedule)
Paid training and onboarding support
Competitive salary plus incentives
Career growth and promotion opportunities
Friendly and professional working environment
Key Responsibilities
Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
Provide accurate and timely information about room availability, pricing, and policies.
Ensure high-quality customer service in all written interactions.
Record and update customer information and reservation details in internal systems.
Follow all company guidelines for quality and compliance.
Qualifications
High school graduate (K-12 or Old Curriculum).
Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
Excellent written English communication skills.
Strong attention to detail and customer-focused attitude.
Proficient in computer use and typing.
Willing to work onsite and on shifting schedules (weekends off).
What We Offer
Weekends off (Monday to Friday schedule)
Paid training and onboarding support
Competitive salary plus incentives
Career growth and promotion opportunities
Friendly and professional working environment
How to apply
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