Onboarding Specialist (Remote)
Snapscale
Date: 1 day ago
City: Davao
Contract type: Full time
Remote
Snapscale is looking for an Onboarding Specialist to guide new healthcare clients through the onboarding process and ensure a smooth transition into our marketing and operational programs. This role is client-facing and requires excellent communication, coordination, and training skills to deliver an exceptional onboarding experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Serve as the main point of contact for new clients during onboarding.
- Coordinate client training sessions, setup, and implementation tasks.
- Conduct virtual walkthroughs and training to educate clients on tools and best practices.
- Collaborate with internal teams (sales, marketing, customer success) to ensure aligned service delivery.
- Track onboarding milestones, collect feedback, and proactively resolve concerns.
- Maintain documentation, training materials, and onboarding guides.
- Monitor KPIs to evaluate onboarding effectiveness and recommend improvements.
- Assist with the client offboarding process when necessary.
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Opportunities for career growth and development
- Fun and supportive working environment
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field.
- 3+ years of experience in client onboarding, implementation, customer success, or account management—ideally in healthcare or marketing.
- Strong project management skills; able to juggle multiple clients and timelines.
- Excellent communication and presentation skills.
- Critical thinking and problem-solving abilities.
- Familiarity with CRM tools and project management platforms is a plus.
- Customer-first mindset and attention to detail.
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