On Site - Team Leader, Training Delivery

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  
  

What else does NTT DATA Offer? We’re glad you asked!

• HMO + 1 Free Dependent on 3rd month
• Life Insurance on 3rd month
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Career Growth Opportunities
• Recruitment Process: Virtual Interviews and Written Assessment
• Rewards and Recognition programs
• Internal career advancement opportunities
  
  

Position Overview:

We are looking for a passionate training leader who has a bias for coaching, carving out best practices and continuous improvement.

Reporting directly to the Training Manager – Training Delivery, the Team Lead – Training Delivery will participate in training initiatives for the purpose of evaluating overall training effectiveness, providing feedback to trainers, and continuous improving the operational effectiveness of our training practices. This position includes coaching, mentoring and process review and evaluation.

As the Team Leader - Training Delivery you will be responsible for direct leadership and development of your allocated Training Specialists across multiple sites as well as the governance of skill development of our Agent Trainers. This role focuses on most stages of training delivery – delivery and post training effectiveness measurement to ensure the quality of training is aligned to our standards. The Team Lead of Training Delivery will ensure the on-going operation of training activities is both effective and efficient with a balanced focus on trainer coaching, mentoring and performance.

Position: Team Leader, Training Delivery

Position Status: Full Time

Hours of Work: Core Business Hours

Department: Training Delivery

Location: Mix between:1880 Building Eastwood Ave. Eastwood Cyberpark, Quezon City AND 8F Hanston Square Building, Pasig City

Salary: 60,000 - $67,000 PHP/Month

Responsibilities:

• Perform ongoing in-class training observation on a quarterly basis to assess participant experience and their production readiness post-training as an input to Trainer coaching and career development plans.
• Coach assigned Trainers through one on ones on a weekly and monthly basis to provide observational performance feedback and develop action plans to meet all performance targets and developing their own career path.
• Provide ongoing training and process support to Trainers aimed at improving training effectiveness.
• Conduct semi-annual performance reviews.
• Proactively work within the division to raise awareness, also build team dynamics, and take steps to help lead the team to accomplish divisional goals.
• Provide advice/input to support clients in meeting their business objectives, recommend implementation of the highest value deliverables at the lowest cost.
• Remain current in subject matter expertise, depth of knowledge, practical skills, use of technology and comprehension of industry trends and practices.
  
  

Requirements:

• 5-7 years of proven in-class training delivery success preferably in a BPO environment.
• Understanding of Adult Learning principles honed via adult learning certification or acquired in a related business field.
• 2 years minimum coaching and management experience of team.
• Expert knowledge of call centre environments.
• Proven ability to interpret information to develop, recommend and implement innovative and/or logical solutions.
• Proven problem solving, analytical and decision-making skills.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software, LMS, e-learning software is an asset.
• Ability to work effectively under minimal supervision.
• Demonstrated ability to multi-task on projects varying in complexity and of strategic importance to clients and the enterprise.
• Excellent communication, presentation, influencing, and relationship building skills.
• Flexible to work within a 24/7 operation in which schedules could change as per training requirements.
• Ability to travel for required observing trainer delivery and execution of nesting practices.
  
  

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.NBIND