Omni-Channel Administrator (Mid Shift and Work Onsite)

WTW


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Description

The Role

  • Answer inbound queries relating to Pensions and Flexible Benefits via telephone, email, and web chat. Returning voicemails and making call backs as required. Clearly and accurately documenting your discussion and any actions due to be taken.
  • Aim to answer caller queries on first contact as often as possible, utilising the self-serve opportunities WTW provide online where appropriate
  • Handle confidential information with sensitivity and discretion in accordance with the General Data Protection Legislation and company data security requirements
  • Provide an exceptional level of customer service, adapting to different caller scenarios in accordance with WTW Best Practice and Client processes
  • Positively represent WTW and our Clients by providing a friendly and professional service
  • Work efficiently to achieve team and personal targets
  • Collaborate with team members and organisation to continuously improve caller and member experience (please note this is not a sales environment, the targets are around answering calls within set timeframes / resolving queries efficiently on first contact)

Qualifications

The Requirements

  • 1-2 years’ experience in supporting in-bound customer service, with GB client interaction/experience preferred
  • Ability to gain a strong understanding of the administrative process as it relates to Pension and Flexible Benefit Plans
  • Bachelor’s degree and pass given assessments
  • Attention to detail and accuracy in data entry and documentation
  • Good organizational and multitasking skills to manager volume of interactions and prioritise tasks efficiently
  • Keen to provide an exceptional service, with a positive and caller focused attitude
  • Good communication skills (listening, spoken and written)
  • Natural problem solver, able to work to a high level of accuracy
  • Able to work well under pressure and meet solo / team targets
  • Experience using Microsoft Office with a strong ability to use multiple open computer windows to answer queries while on the phone/email/webchat
  • Keen to take ownership and assist callers with their queries
  • Good time management

WTW is an Equal Opportunity Employer

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Business Process Consultant (m/f/diverse) - SAP S/4HANA FI - REF89889J

Continental, Taguig
9 hours ago
Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.Guided by the vision of being...

Fraud & Claims Operations Representative

Wells Fargo, Taguig
13 hours ago
About This RoleWells Fargo is seeking a Fraud & Claims Operations Representative to review account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.We believe in the power of working...

Tax Accounting & Compliance Senior Specialist

Amadeus, Taguig
1 day ago
Job TitleTax Accounting & Compliance Senior SpecialistPurpose of the roleWe are looking for an experienced Tax Accounting and Compliance Senior Specialist, this role will be responsible for Tax Accounting and Compliance for Philippine entities and other entities in the APAC region. The successful candidate must ensure adherence to current financial and tax policies and regulations, providing accurate and timely financial...