Offshore Data Analyst - Davao

We are seeking a highly motivated and detail-oriented Data Analyst to join our dynamic eCommerce team. The ideal candidate will play a pivotal role in maintaining and enhancing our BI reporting suite in Tableau, ensuring data integrity and accessibility for business decision-making. This role also requires expertise in writing complex SQL queries in Snowflake to support ad hoc data requests and in-depth analyses.

Join our Awesome CX by Transcom Family as an Offshore Data Analyst

As part of our analytics team, you will collaborate closely with cross-functional teams, including marketing, CRM, and Product Creation, to deliver actionable insights that drive business performance.

Specific duties include but not limited to the following tasks:

• Tableau Reporting:

- Maintain and enhance the company’s existing Tableau BI reporting suite, ensuring dashboards are accurate, intuitive, and aligned with business goals.

- Design, develop, and publish new Tableau dashboards and visualizations based on evolving business requirements.

- Monitor and troubleshoot Tableau performance, optimizing extracts and data connections for efficiency.

• Snowflake Development:

- Write, optimize, and maintain complex SQL queries in Snowflake for ad hoc data requests and recurring reports.

- Design and implement data pipelines and transformations in Snowflake to support BI reporting and analytics needs.

- Collaborate with the data engineering team to ensure the availability and integrity of

data sources.

• Data Governance:

- Ensure data accuracy and consistency across reporting and analytics platforms.

- Adhere to data security and privacy standards, particularly in handling sensitive customer and transactional data.

What we are looking for:

To be successful in this role you must have…

• Advanced SQL skills, with hands-on experience in Snowflake.
• Strong analytical and problem-solving skills with attention to detail.
• PST working hours (9am -5pm)
• Familiarity with Python or R for data analysis and automation.
• Knowledge of ETL processes and tools such as Snowflake Tasks, dbt and Airflow
• Experience working with eCommerce or digital business metrics (e.g., traffic, conversion rates, AOV, CLV).
• Proficiency in Tableau (development, publishing, and performance optimization).

Key Competencies:

• Exceptional Communication Skills: Active listener who can translate business needs into actionable analytics and data solutions.
• Proactive Self-Starter: Highly motivated and capable of working independently, with minimal supervision, to meet deadlines and exceed expectations.
• Resourcefulness and Problem-Solving: Creative thinker who can approach challenges with innovative solutions, even in the face of incomplete data or ambiguous requirements.
• Attention to Detail and Accuracy: Strong organizational skills, ensuring the delivery of high-quality, error-free reports and insights.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year-end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!