Officer, Product Operations

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk!

General Responsibilities

• Work closely with various departments (Operations, Finance, CS, Account Management, Treasury, Product, Tech) to identify, scope, plan, and execute projects and integrations to help improve the company's processes, that will ultimately grow the business by building best-in-class services and products.
• Use operational expertise to deliver solutions with the operational teams in the company, working on project teams with clear timelines.
• Set up, optimize, and standardize operations such as settlement, billing, reconciliation of accounts, exception resolution, complaints handling, after-service support.
• Define the service or product transaction flow and increase processing quality and efficiency to achieve higher success rates and customer satisfaction.
• Ensure compliance to regulatory requirements such as AML, CTR, and STR for each product and service handled.
• Initiate projects dealing with creating or improving products or services and coordinating with internal and external stakeholders to fill out gaps and address customer needs.
• Provide expertise for technical, operational, and processing functions related to products and services being handled.
• Devise and lead the creation of the company’s strategic initiatives across business teams.
• Consider a holistic view of the requirements of each business operations teams, define the needs of these teams and factor these into the outputs of cross-functional projects.
• Actively participate in major business improvements and development projects.
• Collaborate and influence all levels of professionals including experienced managers.
• Recommend cutting-edge applications that will help the company scale. Lead in the set-up and implementation of these in-house or third party software.
• Undertake further duties as may be assigned from time to time.
  
  

Qualifications

• University degree or equivalent experience required. Concentration in business, finance, or management is preferred.
• At least 1 year of relevant experience in operations or strategy or similar department.
• Excellent relationship management and leadership skills.
• Good organizational and time management skills.
• Ability to work effectively in a team environment.
• Ability to think and communicate structurally.
• Good written and verbal communication skills.
• Attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to implement and execute projects in quick fashion.
• Strong track record of end-to-end project management – from strategy to implementation to evaluation.
  
  

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.
  
  

Customer-focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.
  
  

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.