Officer, Operations

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk.

General Responsibilities for Officer, Operations (OHT)

• Oversee and handle daily operations, mainly covering transactions processing and internal reconciliation and providing customer support to ensure adherence to Service Level Agreements (SLAs) and internal controls.
• Identify process gaps and recommend enhancements to improve operational workflows (process improvement)
• Identify, assess, and address risks, ensuring effective controls and adherence to regulatory requirements and addressing results in internal and external audits.
• Act as a key point of contact for internal and external stakeholders regarding escalated issues and critical transactions.
• Other tasks as assigned or delegated by the department head and/or supervisors.
  
  

Settlements

• Validate and approve client transactions, including, but not limited to, fiat, crypto/digital assets, and other financial market transactions, as well as all corporate disbursements and monitor SLAs
• Monitor bank/wallet/account balances of various customer and proprietary accounts to ensure that these are well-funded for regular operational requirements.
• End of shift internal reconciliation and reporting of processed transactions to ensure accuracy and completeness
  
  

Know-Your-Customer

• Review and authorize the onboarding of new client relationships by analyzing and ensuring the completeness of the client documentation, conducting enhanced customer due diligence, completing client risk profiles, and processing relationship updates using PDAX KYC tools.
• Perform periodic reviews of clients’ profiles and refresh documentation, as necessary.
• Audit clients that have been auto-verified by the system.
  
  

Customer Success

• Provide comprehensive support to clients’ transaction concerns (fiat & crypto). technical issues, claims, as well as BSP complaints.
• Lead the team to ensure timely resolution client account requests (e.g. account unlock, 2FA deactivation, account activation, account information update) and escalate fraud and compromised account concerns to the relevant teams.
  
  

Qualifications

• University degree or equivalent experience required. Concentration in business, finance, or management is preferred.
• Strong organizational and time management skills.
• Ability to lead and manage a team as well as work with cross-functional teams and deal with other stakeholders both internally and externally.
• Excellent written and verbal communication skills.
• Proactive and able to multi-task efficiently.
• High attention to detail and accuracy.
• Proficient in MS Office. (Excel, Word, Powerpoint)
• Strong analytical and problem-solving skills.
• Able to make sound decisions regarding operational and administrative risks as it relates to payments, crypto/digital assets and other financial market transactions.
• At least 3-5 years of working managerial experience with a strong background in Banking Operations and Financial Services.
• Preferably subject matter expert specializing in Banking/Financial Services or its equivalent.
• Willing to work OHT hours (10:30pm - 7:30am).
  
  

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.
  
  

Customer-focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.
  
  

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.