Officer 1, Payment

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

THIS ROLE:

As an Officer 1, Payment, you will provide a high-quality service to the Client Services Teams, helping to ensure all payments are processed accurately and within expected deadlines. You will obtain sound knowledge of the data administration process, and develop the key skills required to become a reliable member of the team. You will administer banking admin requests on various banking platforms as requested.

What You Will Do

• You will be responsible for preparing work to agreed internal deadlines to the expected standard
• You will have knowledge of all banking systems including a good understanding of different client payment processes
• You will minimize risk to IQEQ by following procedures and checklist and be proactive in identifying development and training requirements
• You will ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
• You will ensure all payments are processed accurately and delivered within agreed SLA and all contact and time reporting system changes are processed accurately and delivered to required timescales
• You will establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with the team
• You will identify areas for improvement regarding Lux Payments processes and offer solutions and provide support and training to the rest of the team
• You will understand and use best practice on internal payment platform, and various global banking platforms and use best practice on the time reporting system as well as the process supporting administration on various banking systems
• You will ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• You will reports any breaches, complaints or errors to the relevant Client Services Team and Compliance officer promptly
• You will assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error
  
  

What We Offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
• Every hiring location will have their own tailored section in line with local and global benefits
  
  

Qualifications

ABOUT YOU:

• You have a bachelor’s degree in accounting, Finance, or a related field
• You work experience in a similar role and have excellent organisational, prioritisation and interpersonal skills
• You have intermediate Word and Excel skills and comfortable communicating with individuals in professional manner
• You have can do attitude, ability to cope with tight deadlines and working under pressure an attention to detail and strong team ethic
  
  

Desired

• Strong excel skills
• Experience of using various global Banking platforms.
  
  

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.