Office Manager (APAC)

Role Pitch We are seeking an experienced and proactive Office Manager to oversee the day-to-day operations at our One Ayala office in Makati. The ideal candidate will have extensive experience in office management, including staff management, health and safety, and compliance. They should possess a strong understanding of local regulations, permits, and reporting requirements to authorities in the Philippines, and be skilled at maintaining relationships with vendors and managing office resources efficiently.

This role is customer-focused, with an emphasis on exceeding customer expectations and placing the customer at the centre of all decisions and actions. The Office Manager will ensure that every aspect of office management and service delivery is aligned with our commitment to providing an outstanding experience for both internal and external stakeholders. The successful candidate will actively seek opportunities to improve customer satisfaction, whether through service enhancements, streamlined processes, or effective communication.

Reporting directly to the Director located in the UK, this role requires a high level of independence, confidence, and decision-making ability. The successful candidate will be expected to operate autonomously, demonstrating initiative and sound judgment to address challenges and make key operational decisions in alignment with company objectives.

Key Responsibilities Key Responsibilities:

Office Operations & Vendor Management

• Oversee the ordering, management, and tracking of office supplies to ensure smooth office operations.
• Manage and distribute door access cards, ensuring security and proper access control.
• Process all incoming and outgoing mail, deliveries, and couriers.
• Serve as the main point of contact for visitors, arranging refreshments and hospitality as needed.
• Conduct daily checks of meeting rooms to uphold high standards of cleanliness and readiness.
• Build and maintain relationships with facility management and other suppliers, ensuring that all service
  
  

standards are met and issues are resolved promptly.

• Ensure that other APAC offices are compliant and supported via indirect management of staff there
  
  

Health & Safety (H&S) Compliance

• Support the FMP Safety & Compliance Manager, who oversees health and safety operations globally, in
  
  

implementing H&S standards and practices at the Makati office.

• Serve as the local Health & Safety Officer for Makati, conducting routine safety checks, risk
  
  

assessments, and DSE (Display Screen Equipment) workstation checks for new hires.

• Ensure all local H&S policies and procedures are up-to-date, compliant with Philippine legislation, and
  
  

aligned with global standards set by the FMP Safety & Compliance Manager.

• Coordinate with the FMP Safety & Compliance Manager to address health, safety, and compliance
  
  

issues in a timely manner, supporting any initiatives for improvement or updates.

• Assist the compliance team in handling permits and mandatory reporting to Philippine authorities,
  
  

ensuring full regulatory compliance in line with global H&S objectives.

• Escalate critical health, safety, or compliance issues that cannot be resolved locally to the Director,
  
  

Property and Facilities and HR Director for further guidance and support.

• Staff Management & Office Support
• Coordinate with internal teams to support employee engagement activities, training sessions, and any
  
  

additional administrative support.

• Manage office staff, providing guidance and leadership to ensure effective team functioning.
• Indirectly manage staff in Singapore and China to ensure that facilities are operating smoothly and
  
  

support FMP & Safety and Compliance manager in ensuring that health and safety standards are

consistently upheld across those locations.

• Support the Director, Property & Facilities in overseeing office expansion or updates to meet evolving
  
  

business requirements.

Compliance & Reporting

• Familiarise with local regulatory requirements, including necessary permits, safety checks, and
  
  

compliance standards.

• Liaise with the HR, Finance, Legal, Procurement, compliance teams and possibly others to ensure timely
  
  

submission of reports and adherence to local laws.

• Conduct or assist with internal audit checks and maintain proper documentation of office policies and
  
  

procedures.

Travel Support & Additional Duties

• Assist in implementing travel management software, supporting logistics for business travel.
• Provide ongoing assistance to travelers, including visa arrangements and travel logistics, to ensure
  
  

seamless travel to and from the Makati office.

Other

• Additional tasks may need to be undertaken as required to meet business needs
  
  

Description Qualifications:

• Deep level of knowledge and experience in office management in a mid-to-large office environment, preferably with a strong
  
  

focus on compliance and safety.

• Bachelor’s degree in Business Administration, Facilities Management, or a related field.
• NEBOSH, BOSH, or COSH certification (or a similar safety qualification recognized in the Philippines) is
  
  

strongly preferred.

• Proven experience in managing staff, maintaining office equipment, and ensuring compliance with health
  
  

and safety standards.

• Excellent organizational and interpersonal skills, with a proactive approach to problem-solving.
• Strong knowledge of Philippine regulatory requirements, including permits, H&S standards, and
  
  

compliance reporting.

Key Skills:

• Customer-Centric Mindset – Committed to exceeding customer expectations by prioritizing customer
  
  

needs, enhancing service quality, and continuously seeking ways to improve the overall customer

experience.

• Leadership and staff management
• Health & Safety oriented with relevant certifications
• Strong vendor management skills
• Proficient in compliance and regulatory reporting
• Excellent communication and organizational skills
• This role reports to Makati and/or BGC office 5x a week.
  
  

Benefits Package and Benefits:

• Competitive annual salary and benefits package
• 18 days annual leave plus public holidays
• Birthday leave
• Earned Wage Access (via CloudPay Now app)
• 10 days sick leave
• HMO
• Personal and professional development opportunities
• Friendly working environment
  
  

CloudPay is committed to being an equal opportunities employer.