Office Assistant

LoftyHire


Date: 3 weeks ago
City: Manila
Contract type: Full time
Remote
Role: Office Assistant

Hours: EST | Monday-Friday

Location: Remote

About the Company:

A professional cleaning company offering a range of services, including deep cleaning, residential general cleaning, move-in/move-out cleaning, and small office general cleaning.

Responsibilities:

  • Manage schedules, meetings, and appointments for executives and team members.
  • Organize office documentation, records, and contracts related to cleaning services.
  • Serve as a point of contact for clients, addressing inquiries, providing information on cleaning services, and ensuring customer satisfaction.
  • Handle client complaints or service requests professionally, ensuring swift resolution.
  • Assist cleaning staff with scheduling, route coordination, and shift management.
  • Communicate work orders, job assignments, and client expectations to the cleaning crew.
  • Organize appointments for cleaning services, ensuring efficient scheduling for teams.
  • Manage last-minute changes, cancellations, and rescheduling requests from clients.
  • Provide support in sales processes, including preparing quotes for cleaning services and following up with leads.
  • Maintain client relationships and encourage repeat business.
  • Maintain and update client records, cleaning service schedules, and job details within the CRM system.
  • Track client history to ensure personalized service and timely follow-ups.
  • Address and resolve customer concerns about service quality, scheduling conflicts, or staff-related issues with a professional and empathetic approach.
  • Maintain accurate records and reports to ensure smooth office operations.
  • Handle emails, data entry, invoicing, and other administrative tasks to support workplace efficiency.


Requirements:

  • Previous administrative or office assistant experience preferred, especially in a service-based industry
  • Strong organizational and time management skills
  • Basic understanding of CRM systems for client and sales tracking.- Excellent verbal and written communication skills.
  • Ability to handle sensitive situations with professionalism and discretion.- Strong ability to maintain accuracy in tasks.
  • Ability to collaborate effectively with different departments, including cleaning staff and management.

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