Office Assistant
LoftyHire
Date: 3 weeks ago
City: Balanga
Contract type: Full time
Remote
Role: Office Assistant
Hours: EST | Monday-Friday
Location: Remote
About the Company:
A professional cleaning company offering a range of services, including deep cleaning, residential general cleaning, move-in/move-out cleaning, and small office general cleaning.
Responsibilities:
Hours: EST | Monday-Friday
Location: Remote
About the Company:
A professional cleaning company offering a range of services, including deep cleaning, residential general cleaning, move-in/move-out cleaning, and small office general cleaning.
Responsibilities:
- Manage schedules, meetings, and appointments for executives and team members.
- Organize office documentation, records, and contracts related to cleaning services.
- Serve as a point of contact for clients, addressing inquiries, providing information on cleaning services, and ensuring customer satisfaction.
- Handle client complaints or service requests professionally, ensuring swift resolution.
- Assist cleaning staff with scheduling, route coordination, and shift management.
- Communicate work orders, job assignments, and client expectations to the cleaning crew.
- Organize appointments for cleaning services, ensuring efficient scheduling for teams.
- Manage last-minute changes, cancellations, and rescheduling requests from clients.
- Provide support in sales processes, including preparing quotes for cleaning services and following up with leads.
- Maintain client relationships and encourage repeat business.
- Maintain and update client records, cleaning service schedules, and job details within the CRM system.
- Track client history to ensure personalized service and timely follow-ups.
- Address and resolve customer concerns about service quality, scheduling conflicts, or staff-related issues with a professional and empathetic approach.
- Maintain accurate records and reports to ensure smooth office operations.
- Handle emails, data entry, invoicing, and other administrative tasks to support workplace efficiency.
- Previous administrative or office assistant experience preferred, especially in a service-based industry
- Strong organizational and time management skills
- Basic understanding of CRM systems for client and sales tracking.- Excellent verbal and written communication skills.
- Ability to handle sensitive situations with professionalism and discretion.- Strong ability to maintain accuracy in tasks.
- Ability to collaborate effectively with different departments, including cleaning staff and management.
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