Nonvoice Customer Service Associate (Project Based)
STAFFVIRTUAL
Date: 4 weeks ago
City: Remote
Contract type: Full time
Remote
SUMMARY: Summary: We are looking for a skilled Non-Voice Customer Service Associate to provide outstanding service to customers through email support. This role requires strong written communication skills, a keen eye for detail, and a commitment to helping customers with their inquiries, orders, and support needs in a professional, timely manner.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Handle and respond to customer inquiries via email with professionalism and accuracy.
- Assist customers with questions about products, order status, returns, and other service-related issues.
- Troubleshoot and resolve basic customer issues, escalating complex problems to relevant departments as necessary.
- Maintain records of customer interactions, feedback, and solutions in the CRM system.
- Stay updated on product knowledge, company policies, and procedures to provide consistent and high-quality support.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- With or without experience in a customer service role; previous experience in a non-voice/email-based environment is an advantage.
- Familiarity with Salesforce and Freshdesk is preferred but not required; training will be provided for candidates willing to learn.
- Excellent written communication skills with the ability to articulate responses clearly and concisely.
- Strong attention to detail and ability to follow processes and guidelines accurately.
- Customer-oriented mindset with the ability to stay calm and focused under pressure.
- Ability to work independently and as part of a team.
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